As of this September 2023, the STIB (Société des Transports Intercommunaux de Bruxelles) has introduced its new MaaS application, which should facilitate mobility in Brussels in the years to come. But what is a MaaS application? Explore this burgeoning concept in our recent article, and discover the role played by GCP Consulting in this highly strategic project for STIB-MVIB and the Brussels-Capital Region.
What is Maas Application ?
Floya : The ultimate mobility solution
Floya allows any user to move from point A to point B throughout the Brussels region, offering several mobility alternatives according to their multi and intermodal preferences: bus, car, metro, train, electric kick-scooter, electric bike, cab, shared car and many others. So you can combine several means of transport for a single trip. Planning, route tracking, booking and payment are all carried out directly in Floya. Practical, isn’t it? All of Brussels’ transport services in a single, easy-to-use application.
Floya is now available in the Apple Store and Google Play Store, and will continue to be enhanced over the coming years with a view to increase the number of mobility services available, add new features and enhance the user experience. Learn more about Floya in this short video: https://www.youtube.com/watch?v=bxfywa-WK8I
GCP Consulting's role
- Budget management, including monitoring of the budget defined in the public contract for the services of the service provider ensuring the technical part as well as the internal budget linked to the need for consultancy for certain roles in the project;
- Planning Management and monitoring of deliverables, essential in IT projects where the scope is subject to numerous variations and unforeseen events depending on the technical functionalities developed;
- The organization of information sessions and training sessions to inform the various departments impacted by the application ;
- Risk monitoring, to provide management with a status report on the project and assist in decision-making;
- Resource management, with requirements for certain roles varying as the project progresses;
- All tasks related to program coordination.
The development of a MaaS application remains an innovative concept, with numerous adaptations to cope with socio-economic realities, climate ambitions and existing legislation. These external factors force a company to continually adapt to absorb these new challenges.
Change management implemented in parallel with project management can smooth out the effect of these challenges on the organization.
This is why the pillars of change management, such as stakeholder analysis (departments impacted) and impact analysis (how stakeholders are impacted) must be regularly adapted and remolded to match the reality of the functionalities developed.
- Analysis of stakeholders and mapping of their roles in the project;
- Analysis of the processes impacted, and definition of the AS IS (initial situation) and TO BE (future situation) as well as qualification and quantification of the impact on the internal organization, leading to mitigation actions;
- Definition and implementation of service management, i.e. the process to be followed in the event of problems/bugs in the application;
- The organization of information sessions and training sessions to inform the various departments impacted by the application;
- Preparation of communication materials with the support of internal STIB teams (visuals, presentations, tutorial videos, brochures, intranet news, etc.),
- The organization of roadshows at various STIB sites to present Floya (editor’s note: STIB employs over 10,000 people).
- and many others.