The Client
- Supplier of solutions for kitchens, tailor-made dressing rooms located in the Grand Duchy of Luxembourg.
- Orientation Residential/Renovation
Lorraine Cuisines
The challenge
- Implement a specialized ERP for kitchen shops to improve customer experience and quality across the value chain.
- Lead a change plan to support employees during the implementation.
Our mission
- Realization of a process mapping to determine the different steps of the value chain by identifying the needs: nice to have VS must have
- Analysis of the possibilities on the market and realization of a business case to choose the ERP Winner Bizz which is attached on the sales force design tool called Winner Design
- Analysis and optimization of business processes based on the possibilities of the tool
- Organization of an “As is – To be” analysis based on the company’s workflow
- Set up of a test environment + realization of UATs to validate the technical solution
- Data Cleaning + Data Migration
- Training of employees and drafting of “User Guide” by department
- Implementation and follow-up/support to users during the first months
- Implementation of a BI file allowing the analysis of a monthly reporting and KPIs in order to help strategic decision making.
- Continuous improvement of the process and the possibilities of the ERP based on the Plan-Do-Check-Act
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