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The Client

  • Public utilities sector: water production and distribution in Wallonia, Belgium
  • + 250,000 customers
  • + 380 employees

The challenge

  • Replace an archaic management system (IBM mainframe) that no longer meets the company’s needs in order to meet real customer requirements
  • Initiate a real transformation plan in a culture reluctant to change
  • Lead the change management program

Our mission

  • Support the organization in its transformation program with a focus on process optimization to reduce costs and increase efficiency
  • Definition of a 5-year transformation plan aligned with strategic objectives (Strategic Map & Balanced Scorecard)
  • Drafting of the specifications and management of the call for tenders for the implementation of an ERP
  • Management of the complete Mainframe decommissioning program for the future SAP ECC6.0 ERP on a SAP Hana database
  • Management of user acceptance tests (UAT)
  • Data recovery management (migration)
  • Manage the change management to lead the transformation plan (communication, preparation and supervision of training, change barometer, impact analysis,…)

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